Sadly the compensation culture means that the number of ways to complain and the frequency of complaints going to the FOS are increasing. Equally it is becoming more difficult to predict the outcome of these complaints to the FOS even with well documented client files.
In the first instance, our compliance consultants attempt to deal with the problem at source by showing firms how to run their businesses in such a way as to make it unlikely that any complaint would be sustainable.
When complaints are received, as your financial services compliance consultants, we seek to be involved from the outset. We make an independent assessment as to whether the complaint has merit or not and, in either instance, advise on the best way it should be dealt with. If required, we can undertake all necessary correspondence. Few of our clients get complaints nowadays, however when they do, our consultants are always involved so we are up to date with any trends or ‘flavours of the month’ that the Ombudsman might have.
Using our compliance services gives you the best chance of a fair outcome.
Please contact us for further information.